General Information

Disabled Access
Limited car parking is available at the front of the surgery. Wheelchair access to the surgery is via the front entrance.
 
A disabled patient toilet is provided in the corridor by the consultation rooms. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
 
Practice Charter
These are local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care.
 
No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.
 
Violence
Practice staff are here to assist you with your on going care. Please treat all members of staff as politely as you would like to be treated.
 
The practice adheres to the NHS Zero Tolerance policy on acts of violence and verbal abuse towards staff. Any acts of violence or abuse will result in patients being:
 
1) Removed from the practice list with Immediate effect.
2) The incident will be reported to the police.
3) NHS England will be informed.
 
 
Responsibilties

Our responsibilities to you
We are committed to giving you the best possible service.
People involved in your care will give you their names and ensure that you know how to contact them.

Waiting time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to see you. You should not wait more than thirty minutes in the waiting room without receiving an explanation for the delay.

Access: You will have access to a doctor rapidly in case of emergency; within half a working day in cases of urgency; and otherwise within 2 working days. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone: We will try to answer the phone promptly and ensure that there are sufficient staff available to do this. If you need to speak to a doctor we will be happy to arrange for a doctor to call you back that day.

Test results: If you have undergone tests or X rays ordered by the practice, we will inform you of the results at your next appointment or you can get the results by telephoning the surgery.

Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information, which directly affects your health.

Health Promotion: We will offer patients advice and information on steps they can take to promote good health and avoid illness.
Health records: You have the right to see your records subject to limitations in the law. These will be kept confidential at all times

Your responsibilities to us
Help us to help you

  • Please let us know if you change your name, address or telephone number.
  • Please do everything you can to keep your appointments. Tell us as soon as possible if you cannot keep your appointment so other patients will not have to wait longer to be seen.
  • We need help too. Please remember that home visits are only for patients too ill to visit the surgery.
  • Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.
  • Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
  • We ask you to treat the doctors and practice staff with courtesy and respect.
  • Please read our practice leaflet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.
  • We will give you our professional help and advice. However, remember that you are responsible for your own health and the health of your children.
  • Please ask if you wish to see a doctor.